Why
New hires were spending their first three days clarifying basic process questions in Slack. HR's inbox confirmed it. The onboarding portal had answers — but in language nobody understood.
What I shipped
- A plain-language rewrite of 80 onboarding screens
- A progressive checklist that adapts to role and country
- Microcopy for confirmation, errors, and empty states
Result
HR support volume in the first week dropped by 43%. New hires reported feeling “oriented” one full day earlier in surveys.